Return, Refund & Cancellation Policy

At Ronda Plus, all our premium furniture pieces are meticulously manufactured and customized based on each customer’s specific order, design preferences, and selections. Because every product is custom-made to order and undergoes cross-border international transit from China to the Middle East, we operate under a strict No-Return and No-Exchange Policy, except in cases of manufacturing defects or transit damage.

  1. Order Cancellations
  • Customers have a strict 24-hour window from the exact time of order placement to request a cancellation or modification.
  • After 24 hours, raw materials are purchased, and production schedules are locked with our manufacturing facilities in Foshan. Therefore, after 24 hours, orders cannot be cancelled, modified, or refunded under any circumstances.
  1. No Returns / No Exchanges (Change of Mind)
  • Because every piece of furniture is custom-produced to your individual requirements, we do not accept returns, exchanges, or refunds due to a change of mind, mistaken measurements, or personal preference shifts once the item has been produced or delivered.
  • We highly encourage all clients to carefully review dimensions, fabric choices, and spatial layouts with our team before finalizing their orders.
  1. Damaged or Defective Items (Your Protection)
    Your peace of mind is fully guaranteed against logistical risks. Every custom shipment is covered by comprehensive cargo protection.
  • Mandatory Inspection: It is mandatory for the customer (or their authorized representative) to thoroughly inspect all furniture items and packaging at the exact time of delivery, in the presence of our local delivery and assembly team.
  • Reporting Window: In the rare event that an item arrives with a structural manufacturing defect or severe transit damage, it must be reported within 48 hours of delivery by emailing info@rondaplus.com.
  • Required Evidence: To process a claim, you must provide clear high-resolution photos and videos showing the defect/damage, the packaging materials, and the delivery receipt with a noted damage remark.
  • Resolution Framework: Once the defect or transit damage is officially verified by our quality control team, Ronda Plus will, at its own expense:

Issue a partial or full refund only if a replacement or repair is structurally impossible.

Manufacture and ship a replacement part or item via our next available shipping line.

Arrange for a professional, high-end local repair if the issue is cosmetic and can be perfectly restored.